Our Simple Four-Point Return Policy

1. All items can be returned within 30 days of order placement. We want you to have confidence in your purchase and be fully prepared for the challenge of repairs!

2. For items that are not defective or damaged, a $9.99 return processing fee will apply. This fee includes your return shipping label and the cost of our reprocessing of the item. Additionally, the original shipping and handling fees for this type of return will not be refunded.

3. All items are covered by a 180-day warranty unless otherwise stated on the product page. Shipping costs for warranty claims within the United States are covered by us. For details on warranty claims and policies for international returns, please see below.

4. We must receive your return within 30 days of receiving your tracking number (RMA number). Otherwise, you will be charged for any replacement items already shipped, the return request will be closed, and we will be unable to process your refund.

International Returns

All international return shipping costs will initially be borne by the customer. A return shipping receipt is required for all return refunds. Once received and verified by our returns department, shipping costs will be refunded for returns due to "product defects" and "wrong parts sent."

Defect/Warranty Claims

Every item we sell is covered by a 180-day warranty from the original order date (unless otherwise stated on the product page). This warranty covers damage upon arrival (DOA) and defective goods.

Our returns department must receive your return within 30 days of receiving your Quick Return Code (RMA number). If you do not return the item within 30 days, we will deduct the cost of a replacement product from your archived payment information, the return request will be closed, and you will receive a new item/order.

For safety and tracking purposes, all our items are affixed with the FLSYEMT logo and/or serial number label. Therefore, your warranty claim will be visually inspected to confirm the presence of these markings. If the item does not have these markings, your claim will be rejected, and we will notify you by phone or email. Please do not tamper with or alter your items or their labels.

If your warranty claim is approved, we will send you a replacement part. If we do not have a compatible replacement part in stock, we will issue you a refund.

- Within 6 months of the order date: We will issue a full refund using the payment method you used when placing your order.