Finding Parts

Question 1: How do I find the part number?

We always recommend using the part number for searching. Searching by part number also works for some parts. If you don't know how to find the part number, please contact us; we'd be happy to help.

Question 2: What if the item I want is out of stock?

You can go to the item's details page, where there's a field for your email address. We'll notify you via email as soon as the item arrives in stock!

Question 3: What if I'm unsure which part I need?

We recommend submitting a technical support ticket. Our knowledgeable and experienced technical team will help you find the correct repair method and complete the repair smoothly.

Once you've determined which parts you need, please contact us again. We'll be happy to help you find them. Thank you for your understanding, and we look forward to hearing from you again soon!

Frequently Asked Questions

Question 1: Do I need to register a customer account to make a purchase?

No! You can check out as a guest. However, if you plan to order accessories from us multiple times, we recommend that you create an account! All your information is safe and secure. We will never disclose your contact information to any third party. To further ensure your security, we do not store your financial information.

Question 2: How do I create a customer account?

Click "Account" in the upper right corner of any page to create an account. You can also send us an email, and our friendly customer service representative will assist you with account setup. All your information is safe and secure. We will never disclose your contact information to any third party. You can store your payment information, but to further ensure your security, we will not store any of your financial information.

Question 3: Do you match prices with other replacement parts dealers?

Yes! We will match prices with any dealer who has the parts in stock (and offers a 90-day warranty). If you see a lower price online, please email us. Please provide a link to our competitor's page and their pricing information. If they offer a 90-day warranty and have the parts in stock, we will match their price! Any other customer/group discounts are not applicable to price matching quotes. While we offer discounts to existing customers, we will not match customer discounts from competitors.

Question 4: How do I update my customer information?

Click the "Account" button in the upper right corner of any page to log in to your account. After logging in, you can find a link to edit all customer information.

Question 5: What if I forget my password?

Click "Account" in the upper right corner of any page, then click the "Forgot Password?" link below the "Log in" section. We will send you a password reset link via email.

Question 6: When will my order ship and arrive?

If you place your order before 4:00 PM EST (Monday through Friday), we will ship it the same day! Orders placed after 4:00 PM EST will ship on the next business day. Unless you upgrade your shipping method, orders within the United States will arrive within 5-7 business days (the exact time depends on your distance from us).

Question 7: Can I cancel my order after placing it?

We're sorry, our system does not support order cancellation. You will need to contact us after receiving your order to initiate the return and refund process.

Question 8: Do you provide technical support?

We offer free technical support. If you have any questions about appliance repair, we strongly recommend that you contact a qualified repair technician in your area.

Please note that Flsyemt's customer service team is dedicated to assisting you in finding compatible part numbers and providing guidance on product selection. However, please be aware that our team members are not certified appliance repair professionals and cannot diagnose technical problems. Flsyemt is not responsible for any damage, injury, or problems that may result from the installation or use of replacement parts purchased from us. We recommend that you consult a certified professional for any repair or installation issues. Thank you for your understanding.

Shipping Issues

Question 1: Do you ship the same day?

Yes, all in-stock orders placed before 4:00 PM (Central Time, Monday through Friday) will be shipped the same day. Orders placed after 4:00 PM will be shipped as soon as possible the next business day (Monday through Friday). If your order contains out-of-stock items, please check the estimated shipping date on the product page. Some items also have lead times; please be aware of this and factor it into your order's shipping time. Please note that the logistics companies and delivery methods we use only offer delivery services Monday through Friday.

Question 2: When will I receive tracking information for my order?

Once your order has been inspected, packaged, and is ready to ship, we will immediately send you an email containing tracking information. If you do not receive this information within one business day, please contact us immediately.

Question 3: Can you ship internationally?

Yes, we can ship products to almost every country on Earth.

Payment

Question 1: What payment methods do you accept?

We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, Google Pay, and Amazon Pay.

Question 2: How do you handle my payment information?

We take the security of your payment information very seriously, so we never store it in our systems (but rather through a secure third-party platform). We at Flsyemt have no access to your complete payment information at any time.